Why did you join TradeTech, Jan?

After seven interesting years at Reuters, I wanted to try my wings in a small company where I could make a real difference. I’d come across TradeTech and knew it to be a young, dynamic, fast-paced company. Now after seven years, it just keeps getting better. The company has matured, we follow established procedures and routines, but we’re still a dynamic team with an unwavering customer focus.

What is your role here?

I’m part of TradeTech’s Business Support with focus on technical issues, I’m the resident Reuters expert, and I’m also a partner. All of us work closely with our customers and get to know their systems very well, often even more in-depth than the customers themselves. I really enjoy this close customer contact.

What does a typical day look like?

I get to the office at about 6 a.m. to do the morning check. I go through all of our customer’s systems to make sure that everything is clear in time for the start of their business day. I handle any problems that have occurred during the night and suggest how to avoid the problem going forward. During the rest of the day I monitor the systems and handle incidents together with the rest of my colleagues at Business Support.

What has been your greatest challenge?

Every new customer that we add to our Business Support service is a stimulating challenge, and the larger the customer, the more interesting it is. Getting to know a new IT environment is a complex task, but getting to know the people in the organization is just as important in order to do a good job.